Utility Customer Service

Mission Statement

The mission of Utility Customer Service is to serve our community with an administrative process for establishing and maintaining water, sewer, and garbage services. The Department will carry out its mission through a high quality "Customer Service Program" that offers a variety of payment methods and options by customer-oriented employees during 8:00 a.m. to 4:30 p.m. Monday through Friday inclusive of the noon hour for convenience.

Payment Options

Office or Phone Monday-Friday from 8:00 am - 4:30 pm

361-758-5301 ext 2100 (Processing Fee waived until April 17, 2020 )

Drop Box located outside of City Hall

Online at aransaspasstx.gov (Third party processing fees applied)

Autodraft with a checking account- Bank Draft Form

After Hours Emergencies

Please call the non-emergency police line at 361-758-5224 to report a problem after hours, weekends or holidays.

Utility Service Forms

The City provides water, sewer and garbage services. You may sign up in person or use the form below and email or fax. 

Move In Form

Move Out Form

Utility Brochure

Utility Billing Request

Please submit a request for a billing investigation using our Report a Utility Billing Issue form. We will investigate all in the order they are received. 

Garbage Service

City provider is Absolute Waste (361-387-7747). Read our FAQs (PDF) for more information.

View our map (PDF) for garbage pickup in your location.

Brush/Bulky Service

City provider is Absolute Waste (361-387-7747) Read our FAQs (PDF) for more information. View our map (PDF) for the brush pickup in your location.